Return & Exchange Policy

Thank you for shopping at SinoBounds ! We want you to love your order, but if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window You have 7 days after receiving your item to request a return. To be eligible for a return, your item must meet the return conditions specified below.

2. Return Conditions & Eligibility To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unopened, and undamaged.
  • The item must be in its original packaging, including all original tags, boxes, manuals, dust bags, and accessories.
  • You will need to provide the proof of purchase (such as your Order Number or receipt).

Important Note for ACG & Collectible Items:

  • Blind Boxes & Mystery Items: Once the outer seal, foil bag, or box is opened/broken, these items are FINAL SALE and cannot be returned or refunded unless there is a confirmed manufacturing defect.
  • Figures & Sealed Goods: Any figures, plushies, or merchandise with broken original factory seals or opened packaging cannot be returned due to secondary market value depreciation.

3. Damaged, Defective, or Incorrect Items We take great care in packaging your orders. However, if your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To file a claim for a damaged or missing item:

  1. Do not throw away the outer shipping box or packaging materials.
  2. Contact our support team at cs@sinobounds.com with:
    • Your Order Number
    • A clear unboxing video and photos showing the package label, outer box, and the damaged/defective product.

Once verified, we will arrange a free replacement or a full refund at no extra cost to you.

4. How to Initiate a Return

  1. Contact us at cs@sinobounds.com with your order number and the reason for the return.
  2. If your return request is approved, we will provide you with the return shipping address and detailed instructions.
  3. Please do not send items back to us without requesting a return first. Items sent back without prior authorization will not be accepted or refunded.

5. Lost or Stolen Packages

If you believe your package was lost in transit, please contact our customer support immediately. For example, if the package is stuck while being transported to the next facility or the tracking information has not been updated for over a week.

Our coverage for lost packages is only applicable until the package is marked as “Delivered” by the carrier. We do not cover any packages that are marked as successfully delivered but are later lost or stolen, as our insurance does not cover such losses.

6. Return Shipping Fees

  • Customer Responsibility: If you are returning an item due to personal preference (e.g., change of mind, no longer wanted), you will be responsible for paying the return shipping costs.
  • Non-refundable Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
  • Tracking Requirement: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Refunds

  • Inspection: Once your returned item is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.
  • Processing: If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or payment provider (PayPal, credit card issuer) first, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [support@yourdomain.com].

8. Order Cancellations

  • You may request an order cancellation within 12 hours of placing your order or before it has been shipped.
  • Once an order has been processed or shipped, it cannot be canceled. You may follow our standard Return Process upon delivery.

9. Contact Us If you have any questions about our Return and Refund Policy, please contact us:

  • Email: cs@sinobounds.com